General Terms & Conditions

1. Manuel Mobility (Manuel Fernandes)

These general terms and conditions apply to the private chauffeur services provided by Manuel Mobility.

2. Booking

Bookings can be made via the website manuelmobility.ch, by phone, email or through official social media channels. The contract is considered confirmed only after written confirmation from Manuel Mobility.

3. Cancellation

Cancellation up to 48 hours before the service: full refund.
Cancellation between 48 hours and 3 hours before the service: 50% of the total amount is due.
Cancellation less than 3 hours before the service or no-show: 100% of the total amount is due.

4. Rates

Special rates are published on manuelmobility.ch. Other rates are provided upon request. All prices are shown in Swiss francs (CHF), including VAT.

5. Included services

Clean and comfortable vehicle
Fuel and Swiss motorway vignette
Passenger insurance
Wi-Fi and mobile device chargers
Connected iPad with Spotify or Netflix

6. Not included

Additional kilometres or waiting hours
Parking fees or tolls outside Switzerland
Driver’s meal (CHF 30.– after 4 hours)
Driver’s accommodation (CHF 150.– per night)

7. Airport transfers

The included waiting time is 40 minutes after landing. Any additional waiting time will be charged CHF 100.– per hour or CHF 25.– per started 15-minute period.

8. Vehicle

The booked vehicle category is guaranteed, but not the exact model. Manuel Mobility may offer an equivalent vehicle or an upgrade.

9. Payment

Visa, Mastercard, American Express
Apple Pay, Google Pay, TWINT
Cash in CHF or EUR
Invoice payment for regular corporate clients

10. Liability

Manuel Mobility cannot be held responsible for delays caused by traffic conditions, weather or any circumstances beyond its control.

11. Applicable law

These general terms and conditions are governed by Swiss law. The place of jurisdiction is La Tour-de-Peilz (VD), unless mandatory legal provisions state otherwise.