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Privacy Policy

1. Introduction

At Manuel Mobility, we place great importance on the protection of your personal data. This policy explains what data is collected, for what purpose, and how it is processed in accordance with Swiss law (nLPD) and, where applicable, the General Data Protection Regulation (GDPR).

2. Data Controller

Manuel Mobility
Manuel Joaquim Antunes Fernandes
Avenue de Bel-Air 151
1814 La Tour-de-Peilz
Switzerland

Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

3. Data Collected

We may collect the following data:

  • Full name
  • Phone number
  • Email address
  • Pickup and destination address
  • Booking-related information
  • Payment data (processed via secure providers)

4. Purpose of Processing

The data is used to:

  • Organize and carry out transport services
  • Communicate with clients
  • Manage bookings
  • Improve our services
  • Comply with legal obligations

5. Legal Basis

Data processing is based on:

  • The performance of a contract (transport service)
  • User consent (forms, cookies)
  • Legal obligations

6. Payment (Stripe)

Payments may be processed via Stripe, a secure payment provider.

Payment information is processed directly by Stripe and is not stored on our website.

For more information:
https://stripe.com/privacy

7. Communication (WhatsApp)

When you contact us via WhatsApp, your data (number, messages) is processed by WhatsApp (Meta Platforms).

We recommend reviewing their privacy policy:
https://www.whatsapp.com/legal/privacy-policy

8. Cookies and Tracking (Google Ads, Analytics)

Our website uses cookies to:

  • Ensure proper website functionality
  • Measure traffic (Google Analytics)
  • Track advertising performance (Google Ads)

These tools may collect anonymized data such as:

  • IP address (anonymized where applicable)
  • Visited pages
  • Interactions on the site

Conversions (phone clicks, forms, etc.) may be tracked via Google Ads.

Users can accept, reject, or manage cookies via the banner provided.

9. Data Sharing

Data may be shared only with:

  • Drivers involved in the service
  • Technical providers (hosting, payment, website services)
  • Authorities when legally required

10. Data Retention

Data is retained only:

  • For the duration necessary to provide the service
  • In accordance with legal obligations (particularly accounting)

11. Data Security

We implement appropriate technical and organizational measures to protect data against unauthorized access, loss, or disclosure.

12. User Rights

You have the following rights:

  • Access to your data
  • Correction
  • Deletion
  • Restriction of processing

Contact:
This email address is being protected from spambots. You need JavaScript enabled to view it.

You also have the right to lodge a complaint with a competent data protection authority.

13. Modifications

This policy may be updated at any time. The current version is the one published on this website.