FAQ

Answers to your most common questions

Manuel Mobility offers a reliable, comfortable and personalised private chauffeur service for both personal and business travel.

A service tailored to your needs
Airport transfers, long-distance journeys, excursions and chauffeur services tailored to your schedule. Travel in one of our vehicles or book a chauffeur to drive your own vehicle. This service requires a minimum booking of 5 hours.

Clear pricing
The agreed price and the journey details are provided before your booking is confirmed.

Comfort on board
Depending on the vehicle you choose, you may enjoy Wi-Fi, charging cables, bottled water and a tablet with Spotify or Netflix.

You can make a booking request directly on the Manuel Mobility website by choosing one of the two options below, depending on your needs.

• Book a Ride: for the most popular routes, with the price shown in the form.
• Request a Quote: for a bespoke journey, a private or business appointment, an event or any other specific request.

Please provide the pick-up address, destination, date, time, number of passengers and luggage. For airport transfers, please also provide your flight number.

Assistant available 24/7
At the bottom of this page, our assistant can answer general questions about Manuel Mobility. You can also use it to book a ride or request a quote. For changes, urgent requests or questions about an existing booking, please contact us directly via our Contact page.

The most popular routes are available in the Book a Ride form, with the price displayed in the form.

The price may be adjusted before confirmation in the event of high demand or specific circumstances relating to the journey.

Once the booking is confirmed, the agreed price applies. In the event of exceptional road traffic causing a significant delay, Manuel Mobility will inform the customer as soon as possible. Any adjustment will be explained and agreed before the end of the journey.

Submitting the form constitutes a booking request.

After checking availability, Manuel Mobility will send you the agreed price and journey details.

Your booking is confirmed once a 30% deposit or full payment has been received. A confirmation will then be sent with the essential journey information.

To confirm your booking, a 30% deposit can be paid via a secure Stripe payment link.

The remaining balance can be paid at the end of the journey by:

• Cash.
• Bank card: Visa, Mastercard, Maestro, American Express, etc.
• Mobile payment: Apple Pay, Google Pay or Twint.
• Cryptocurrency, upon prior request.

For regular clients, payment by bank transfer on invoice may be offered. Full payment in advance is also possible.

Yes, you can contact us to cancel or amend your booking.

• More than 48 hours before departure: full refund.
• Between 48 and 3 hours before departure: a cancellation fee of 50% of the journey price applies.
• Less than 3 hours before departure, or in the event of a no-show: the booking is non-refundable.

Any significant change to the time, addresses, route, vehicle, number of passengers or luggage is subject to availability. It may result in a price adjustment, which will be communicated before the journey.

The agreed price includes the vehicle, chauffeur, fuel, mileage, as well as any tolls and parking fees stated in the booking confirmation.

An additional charge may apply if a change is requested after confirmation, an extra stop is added, waiting time exceeds the included allowance, or costs arise that were not included in the original journey. The customer will be informed before any additional charge is applied.

For pick-ups from a private address, hotel or train station, 15 minutes of waiting time are included after the agreed pick-up time.

For airport arrivals, 60 minutes of waiting time are included from the flight’s actual arrival time, provided that the correct flight number has been supplied.

After this time, additional waiting time is charged at CHF 15 per 15-minute period, subject to the chauffeur’s availability.

When you provide your flight number, Manuel Mobility tracks your flight’s arrival and adjusts the pick-up time whenever possible.

In the event of a significant delay, we will contact you to find a solution, subject to availability.

Your chauffeur will wait for you in the arrivals hall, after customs, holding a sign with your name when this service has been arranged.

They will help you with your luggage and escort you to the vehicle.

If you cannot find your chauffeur, check your calls and messages, then contact Manuel Mobility immediately using the number included in your booking confirmation.

Standard luggage is included when declared at the time of booking.

If you are travelling with a large number of suitcases, skis, a pushchair, a foldable wheelchair or bulky items, a larger vehicle or an additional charge may be required. We will confirm the appropriate vehicle and price before confirming your booking.

Manuel Mobility will do its best to provide the requested vehicle.

If it is unavailable, we will offer a vehicle suited to the number of passengers and luggage. Whenever possible, you will be informed before the journey.

Yes. Child seats and booster seats are available on request, subject to availability.

Pushchairs and baby equipment are carried at no extra charge, provided they are declared in advance.

Please provide your child’s age, height and weight when booking so that we can prepare the appropriate safety restraint.

Small pets are accepted if they travel in a suitable bag or carrier.

For medium-sized or large dogs, please let us know before booking so that we can check which vehicle is most suitable.

Eating in the vehicle and consuming alcoholic beverages are not permitted.

Only water is permitted, preferably in a resealable bottle. Smoking and vaping are not permitted in the vehicle.

A stop for smoking may be requested, subject to the chauffeur’s availability and schedule. If it extends the journey, any potential price adjustment will be agreed before the stop.

In the event of vomiting or soiling requiring professional cleaning, cleaning fees of between CHF 300 and CHF 500 may be charged, depending on the extent of the cleaning required. These fees must be paid at the end of the journey via the secure payment link provided by Manuel Mobility.

Yes, urgent bookings are possible, subject to availability.

For an urgent booking, call us directly or contact us via WhatsApp from the Contact page on our website.

We recommend booking in advance, especially for airport transfers, ski resorts, international journeys or if you are travelling with a lot of luggage.

Yes. Manuel Mobility offers transfers to France, Italy and other destinations on request.

Tolls are included in the quoted price. Each passenger must have the necessary travel documents.

The chauffeur will try to contact you using the details provided at the time of booking.

If there is no response after the included waiting time, the booking may be treated as a no-show. It will then be non-refundable.

Please contact Manuel Mobility as soon as possible, providing the date of your journey and a description of the item.

Found items are kept temporarily. Their return or delivery may incur a charge, depending on the distance and the method required.